Archived: CRI Hertfordshire Drug and Alcohol Services (St Albans)

' Care and welfare of people who used the service

' Cooperating with other providers

' Supporting workers

The provider wrote to us and outlined the actions they would take to ensure these standards were met and we followed this up on 12 August 2014.

We found that people's records contained relevant information and risk management plans to ensure they received the appropriate care and treatment.

We saw that the provider took relevant steps to make contact with other providers that were involved in the person's care and treatment. This ensured they had correct information and care and treatment was provided accordingly.

Staff members received appropriate training relevant to their role to enable them to support people who used the service.

We reviewed peoples records and found evidence that regular contact was maintained between recovery workers and the people who used the service in most instances, although there was an example where this had not happened. We found that risk assessments and care plans were in place for most people although this was not always the case.

Communication with external agencies, for example, social services did not always happen, which may have placed people and their families at increased risk of not receiving the care and support required.

We found that there were arrangements in place to support staff through supervision but that training arrangements required improvement.