24, 26 July 2013
During a routine inspection
We found that people had their needs assessed and that care plans were in place. People’s care was delivered in accordance with their individual plans. People were supported to participate in lots of activities including attending college and day centres.
People were provided with a choice of suitable and nutritious food and drink.
We saw that people lived in safe, accessible surroundings that promoted their wellbeing.
We found there was a recruitment procedure in place and appropriate checks were carried out on staff before they started work.
There was a complaints procedure in place and this was accessible to people.
We found that records within the service were accurate, reviewed regularly and easily accessible to staff, thus ensuring that people received appropriate care and support.