Archived: Housing & Care 21 - Bishopfield

We found that care plans contained the information that members of staff needed to ensure that the health and safety of people was promoted and protected. People we spoke with who used the service told us that they were provided with the care and support they needed and that members of staff were always friendly and helpful.

People using the service were very complimentary about staff and told us they were happy with their support and care. One person using the service told us 'Staff are very good to me and I can always talk to them.'

Records showed us that the safety and welfare of people were supported and maintained by the continued review and maintenance of the property as well as regular servicing of equipment.

We saw that a quality audit and additional auditing systems were regularly undertaken by the organisation to monitor the quality of the service that was being provided.

There were safeguarding procedures in place to protect people from harm. Staff had received training and they were clear about their responsibility in reporting any incidents or allegations of abuse.

There were thorough staff recruitment procedures in place to ensure that only appropriate people who had the required checks were employed.

Quality assurance procedures were in place to monitor the running of the agency and people using the service were able to raise any issues and concerns with the management team.