13 March 2018
During a routine inspection
At this inspection we found the service remained Good.
Risks to individuals were managed well and people told us they felt safe. Staff had a good understanding of how to safeguard people from abuse or harm and accidents and incidents were documented well. There were safe procedures for managing medicines. Premises and equipment were being updated as part of a planned programme.
Staff were supported through effective training and supervision and there was good communication and teamwork. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s dietary needs were known by staff and there was plenty of choice in line with people’s preferences.
Staff demonstrated a kind and caring approach and there was evidence of respectful relationships fostered with the people who lived in the home. People were involved and informed about their care and support and their independence was encouraged.
Care documentation was clear on the whole and there was good evidence of people’s individual preferences, although it was not always clearly recorded when people, relatives or others had been involved in care planning. There was evidence of varied activities, although not all people were engaged on the day of the inspection.
There was very clear and detailed evidence of management oversight and quality assurance systems to enable care to be of a good standard. There was a very open, transparent culture of communication and the management team were very knowledgeable about the service.
Further information is in the detailed findings below