Archived: Housing & Care 21 - The Pavilions

Care plans contained the information that enabled staff to provide appropriate and safe support. People who used the service told us that they were provided with the assistance they needed. One person told us 'Staff are really excellent here and always ready to help.' Another person said 'I have no complaints at all, everything is just wonderful.'

Records showed us that the safety and welfare of people were supported and maintained. The provider completed regular audits and regularly maintained the property and any equipment that was used.

We saw that an assessment of the quality of the service was regularly carried out. People told us that there were regular meetings where they voiced their opinions about the care and support that was provided. The auditing systems we found to be in place supported the development of new processes.

One person we spoke with said, "There are so many activities to choose from I am never short of something to do. Staff accompany and support me with the activities I want to do".

People's plans of care were centred upon the person and demonstrated to us what a person could do rather than what they could not do. Assessments of people were in place for risks such as falls and medication. This was to ensure that people received their care safely.

The safeguarding of vulnerable adults (SOVA) training records that we reviewed demonstrated to us that the majority of staff had completed SOVA training. Information was provided in a service user guide to inform people how to report a SOVA concern if ever they had any.

The staff files we reviewed contained detailed records of members of staff's photographic identity checks, enhanced criminal records bureau (CRB) checks and previous employment references which had all been completed prior to the member of staff commencing work at the service.

The records we reviewed demonstrated to us that people's health care records were held securely and for an appropriate amount of time. The service used a training record system to monitor and record when staff had completed their mandatory training.