HMP New Hall

On the 14 January 2020 we carried out an announced focused inspection of healthcare services provided by Care UK Health & Rehabilitation Services Limited (Care UK) at HMP YOI New Hall.

Following a joint inspection with Her Majesty’s Inspectorate of Prisons (HMIP) in March 2019, we found that the quality of healthcare provided by Care UK at this location required improvement. We issued a Requirement Notice in relation to Regulation 9: Person-centred care of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The purpose of this focused inspection was to determine if the healthcare services provided by Care UK at HMP YOI New Hall were now meeting the legal requirements of the above regulations, under Section 60 of the Health and Social Care Act 2008.

We do not currently rate services provided in prisons.

At this inspection we found that:

• Mental health staffing levels had increased.
• There had been no recent cancellations of mental health clinics.
• Initial mental health triage clinics were scheduled and occurring daily.
• A new process had been introduced to allocate those people who needed a full mental health assessment. Although the provider was not formally monitoring the length of time taken to complete these assessments we found no evidence during the inspection of any long delays.
• People with mild to moderate mental health issues had access to community-equivalent, planned ongoing treatment or psychological interventions.
• We found evidence of regular and timely reviews for people identified as requiring on-going support and a system in place to monitor this.

The areas where the provider should make improvements are:

• Implement an effective system to monitor the time taken for a full mental health assessment to be completed to assure themselves that people are receiving timely assessments.