Archived: The Liverpool Clinic

Updated 29 November 2017

The Liverpool Clinic was inspected on 3 November 2017.

The inspection was led by a Care Quality Commission (CQC) inspector; a GP specialist advisor and one additional CQC inspector were also involved.

We gathered information from CQC registrations, the registered manager's information returns, staff interviews and we reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 29 November 2017

We carried out an announced comprehensive inspection on 03 November 2017 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

This was the first CQC inspection since registration in July 2017.

• At the time of inspection the service had not yet treated patients so we reviewed the processes in place to provide a service.

The Liverpool Clinic was registered to carry out the regulated activity:

• Treatment of disease, disorder and injury (TDDI).

Our findings were:

Are services safe?

We found that processes in place supported safe care in accordance with the relevant regulations.[A1]

Are services effective?

We found that processes in place supported effective care in accordance with the relevant regulations.

Are services caring?

We found that processes in place supported safe care in accordance with the relevant regulations.

Are services responsive?

We found that processes in place supported responsive care in accordance with the relevant regulations.

Are services well-led?

We found that the service was well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Liverpool Clinic operates from a suite of private consulting rooms situated at 33A Rodney Street, Liverpool. There is a small reception area and two private consulting rooms. Additional meeting and storage rooms were also available.

The service provides surgical consultations and preoperative checks for private patients aged 18- 65 who plan to undergo cosmetic surgery procedures. The service also provides post-operative wound care and treatment.

Dr Thatipalli Gopal Krishna Dev Mahadev, is the registered manager in charge of the day to day running of the service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered managers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Dr Mahadev is a consultant doctor and registered with the GMC as a specialist in surgery.

The service employed a registered nurse who led on infection control and a receptionist/administrator was also employed.

The service had not treated any patients so Care Quality Commission (CQC) comment cards could not be completed.

Our key findings were:

• The service had clear systems to keep people safe and safeguarded from abuse.
• The premises were clean and infection control measures had been established and were monitored.
• An induction programme was in place for staff.
• Policies and procedures were readily accessible.
• Information about services and how to complain was available.
• There were clinical governance systems and processes in place to promote an effective and responsive service.
• The provider should review the level of safeguarding children training completed by all staff.
• The provider should review ways to improve access to the building.