Trent View

Updated 7 April 2022

The inspection

This was a focussed inspection to check on a specific concern we had about people’s risks and the monitoring of them at another location under this provider.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Trent View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have manager registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided. At the time of the inspection the deputy manager was responsible for the day to day running of the service and a new registered manager was in the process of being recruited.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke briefly with two people who used the service. We spoke with three members of staff, the area manager, the deputy manager and a team leader. We reviewed three people’s care records in relation to risk assessments and risk management. We also reviewed other records in regard to the management of the service and policies and procedures in relation to COVID-19.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We also made phone calls and spoke with three relatives.

Updated 7 April 2022

About the service

Trent View is a registered care home for adults with learning disabilities. At the time of our inspection the home was providing personal care to nine people. The service can support up to nine people.

People’s experience of using this service and what we found

People’s risks were assessed and monitored and detailed in their care plan with guidance to support staff to help them meet their needs.

People were supported to have choice and control over how they spent their day and supported to do this by enough suitably recruited and trained staff that understood their needs. People were supported to have the medicines they needed to help maintain their health.

Staff understood how to raise any safeguarding concerns, and relatives told us they felt their family members were kept safe and were positive about the care provided.

The provider had infection and control procedures in place. Some areas of the home required refurbishment, however the Provider had plans in place to complete the required works.

Quality assurance systems were in place and we received positive feedback from people, staff and relatives about the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This was a focussed inspection that considered risks to people and the monitoring of those risks. Based on our inspection of risk we found people had choice and independence in their lives and staff promoted and supported this through information in people’s care plans and risk assessments. Care and support was person-centred and promoted people’s dignity, privacy and human rights. Information was available in easy read and pictorial formats.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 February 2019)

Why we inspected

We received concerns in relation to the monitoring of people’s risks, staffing and management. The overall rating for the service has not changed following this inspection and remains good.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Trent view on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.