17 June 2014
During a routine inspection
Below is a summary of what we found. The detailed evidence supporting our summary can be read in our full report.
Is the service safe?
We found that risk assessments identified individual risks to people's health, safety or welfare. The staff received appropriate training to ensure they had the skills and knowledge to meet people's needs.
Is the service effective?
Effective systems were in place to monitor the management of the service. People's care plans and risk assessments were regularly reviewed and updated as and when their needs changed.
Is the service caring?
We saw that staff treated people with respect and their dignity was maintained. One person said 'This is my home, the staff know me very well, I know they care'. Another person said 'We have a laugh and a joke with the staff, you can just be yourself'. A relative said 'The staff have made my father welcome, it's good they want to get to know him well'.
Is the service responsive?
We saw that meetings took place with people using the service to listen to their views and the provider took action to address people's suggestions for improvements. We saw that people's health was closely monitored and appropriate action was taken in seeking the advice and guidance of health and social care professionals.
Is the service well-led?
We saw that the registered manager operated an 'open door' policy and staff received appropriate support in order for them to do their jobs effectively. We also saw that the provider regularly met with people using the service and relatives to discuss how Ecton Brook House was meeting people's needs.