Background to this inspection
Updated
9 April 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 21 March 2022 and was unannounced.
Updated
9 April 2022
About the service: Stanton Manor is a residential care home that was providing personal care to people aged 65, people living with dementia or people with mental health needs. They were registered to provide care for 29 people and there were 28 living at the home when we visited. The accommodation consists of a large house with communal areas and a smaller home in the grounds where 8 people live.
People’s experience of using this service:
The service met the characteristics of good with outstanding in caring.
People received extremely caring and kind support from staff who kept their dignity at the centre of all interaction. They were partners in their care and encouraged to make decisions about this. When they were less able to verbalise, the staff used their extensive knowledge of people’s personal histories to support them how they would have chosen. They embraced family and advocate support and input into the care provided. Their priority was ensuring that people were happy and respected in their home.
People continued to receive safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their prescribed medicines safely. Lessons were learnt from when mistakes happened.
The care that people received continued to be effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be able to care for people well. They ensured that people were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The environment was adapted to meet people’s needs.
People were able to get involved in activities and pursue their interests. Staff knew them well and understood how to care for them in a personalised way. There were plans in place which detailed people’s likes and dislikes and these were regularly reviewed. People knew how to raise a concern or make a complaint and the registered manager responded to any complaints in line with the provider’s procedure.
The registered manager was approachable and there were systems in place which encouraged people to give their feedback. There were quality structures in place which were effective in continually developing the quality of the care that was provided to them.
More information is in the full report.
Rating at last inspection: The service was last inspected on 14 June 2016 and was rated good.
Why we inspected: This was a scheduled inspection based on the date the service was registered.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.