4 February 2013
During a routine inspection
People using the service felt fully involved in their appointments and said that they were treated with dignity and respect. One person told us they had been offered a chaperone and that supported the information displayed.
People attending the clinic told us that they knew what the purpose of the health assessment was and that they had fully consented to the appointments.
Staff told us they felt safe working in the clinic and there had been no concerns raised in relation to safeguarding.
The facility was in good order and was well maintained. There were effective processes in place to ensure the safety and security of the building and the equipment used.
There were effective processes in place to monitor service user feedback and staff were also able to raise any issues or concerns as the felt the managers were supportive and approachable.
The process in place for the effective storage and destruction of records was robust.
We saw staff interact with service users in a friendly and professional way and information was conveyed clearly.