About the service Woodhall care Services Limited is a domiciliary care agency. It provides personal care to people in their own homes in the community. At the time of our inspection there were 190 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives told us the care received was safe. The systems in place for risk monitoring, managing safeguarding concerns, incidents and accidents were effective and had been updated following recent feedback. One person told us “I feel safe because I know them ‘cos they are regular.” Staff deployment met people's needs and people's medicines were managed safely.
At the time of inspection, the provider was implementing a new electronic care record system and care plans, risk assessments and daily notes recording were being reviewed and updated as part of this process.
The service was well led. The registered manager and nominated individual responded to feedback, ensuring lessons learnt were being used to improve the service. The culture within the service demonstrated inclusion of peoples’ diverse backgrounds.
There were systems in place to monitor that people received safe and good quality care. People, their relatives and staff had good experiences of the service and could contribute to further improvement within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 25 September 2019).
A targeted inspection (published 02 October 2020), to check whether the provider had made improvement in relation to Regulation 17 (good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014, found the provider was no longer in breach of regulations.
The overall rating for the service had not changed following this targeted inspection and remained requires improvement. Targeted inspections do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Why we inspected
We received concerns in relation to safe delivery and management of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodhall Care Services Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.