30 June 2022
During an inspection looking at part of the service
Allot healthcare services is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 51 people receiving a regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems in place to monitor the quality of the service were not robust. We have made a recommendation about this.
People and staff shared positive feedback regarding the management. They felt there was effective communication and the registered manager was approachable.
People were consistently positive about the support they received from Allot healthcare services and the caring nature of staff.
People told us they felt safe. Staff had received training in safeguarding and felt confident in reporting any concerns. Risks to people’s health safety and wellbeing had been assessed and staff understood how to keep people safe.
Processes in place ensured staff recruitment was appropriate with a range of pre employment checks completed.
Medicines were managed and administered safely, with regular checks completed. We were assured by the measures taken to help ensure the prevention and control of infection.
The provider worked in partnership with health professionals and the local authority.
Rating at last inspection and update
The last rating for this service was requires improvement (published 2 June 2021).The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe and well-led which contain those requirements.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remains requires improvement. This is based on the findings at this inspection.
We have found evidence that the provider needs to make improvements.
You can read the report from our last comprehensive inspection, by
selecting the 'all reports' link for Allot Healthcare Services York on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.