3 August 2022
During an inspection looking at part of the service
The Lodge is a residential care home providing personal and nursing care to up to 36 people. The service provides support to adults and people living with dementia. At the time of our inspection there were 27 people using the service.
The care home accommodates people in one adapted building across three floors. There are communal living areas, bathrooms and a dining space. The home also has a garden with has several seating areas.
People’s experience of using this service and what we found
Risks to people were assessed, and measures were taken to mitigate risks to ensure people received care and support in a consistent and safe way. Staffing rotas evidenced there were enough staff deployed to provide people with the care and support they required; the provider had reviewed and increased staffing levels following our previous inspection.
Medicines were safely managed and administered by trained nurses and senior care staff, staff received regular observations of their practice. Staff were recruited safely, and people were protected from the risk of abuse.
There was a positive, person centred approach to the planning and delivery of people's care. Staff knew the people they were supporting well and understood how to support people in line with their preferences and wishes. The provider and manager had quality assurance systems in place which ensured all aspects of the service were regularly audited. Where issues were identified, action plans were put in place to improve the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 1 February 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection. We also received concerns in relation to the safety of the service. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.