Archived: Housing & Care 21 - Birthwaite

One person said, 'I have been here three years. I have always found the staff to be very nice, friendly and helpful. I am treated well.'

Another person told us, 'I have no complaints, I cannot fault them. It is very, very good here. Staff will do anything I need doing. I have never heard of, or seen poor care here every one is very kind.'

We spoke with the relatives of one person who used this service during our inspection visit. Their relative was still 'settling in', but they told us of some concerns they had. They were unaware of who the manager of the domiciliary support service was. We supplied them with the contact details so that they could discuss their queries with the manager.

We saw that people had plans about their care needs and about how this support would be provided. People told us that they had been involved in the development of their care plans.

We looked at the way in which people were supported with their medicines. The records belonging to people who only required reminding to take their medicines, were not as clear as they could have been and we discussed this with the manager during our inspection.

We looked at the way in which new staff had been recruited. From the information and records we checked, we judged that the provider had safe processes in place when appointing new members of staff.

We looked at the way in which the provider gathered the views and opinions of people who used this service. We found that the information gathered had been used to monitor and improve the quality of the service provided.

We found that people experienced care, treatment and support that met their needs and their views and experiences were taken into account in the way the service was provided and delivered .People who use the service were protected from the risk of abuse and supported by suitably qualified, skilled and experienced staff. The provider had an effective system to regularly assess and monitor the quality of service that people receive.