5 June 2014
During a routine inspection
Below is a summary of our finding based on our observations, speaking to people who used the service, the staff supporting them and from looking at records. If you wish to see the evidence supporting our summary please read the full report.
Is it safe?
Recruitment procedures were in place to ensure suitable staff were employed.
The service followed the correct procedures in safeguarding vulnerable adults from the risk of abuse.
People's medication was managed safely.
Is it effective?
Everyone had a care plan which informed staff how to meet people's needs. Assessments included people's needs for specialist equipment, mobility aids and dietary requirements.
Staff were supported and received the appropriate training to ensure they were effective in their roles.
Is it caring?
People who used the service told us they felt well cared for. One person said: "The carers are brilliant".
A relative told us: "Applewood Support are much more tailored to meet my daughters needs and much more friendly.'
Is it responsive?
People had their care needs regularly reviewed.
If people became unwell staff responded appropriately to ensure their needs were met.
Is it well led?
The service had systems in place to monitor the quality of the service provided.
The manager followed the relevant legislation and consulted with the appropriate professionals at the required time.