8 July 2013
During a routine inspection
We saw that Concordia Dental Healthcare had policies and procedures in place for safeguarding children and adults at risk. The staff knew where to access this information if they suspected abuse.
We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. A patient told us, "The practice is always very clean, modern and spotless". Staff told us, "We are very thorough, and we follow the decontamination cycle after each patient".
We found the practice manager had an effective system of audits concerning every aspect of the dental practice. We found that the service had an incident reporting system and a complaint policy with clear procedures. The provider monitored the quality of service that people received and sought patients' views to identify how the service could improve. A patient told us, "The quality of care is simply top class".