• Doctor
  • GP practice

Oakfield Surgery

Overall: Good read more about inspection ratings

Oaks Park Medical Centre, 17 Oakfield Road, London, SE20 8QA (020) 8776 6514

Provided and run by:
Oaks Park Medical Centre

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Oakfield Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Oakfield Surgery, you can give feedback on this service.

18/12/2019 21/01/2020

During a routine inspection

Oakfield Surgery is a provider registered with CQC. The practice was previously rated requires improvement after our inspection on 12 September 2018. You can read our findings from our last inspection by selecting the ‘all reports’ link for Oakfield Surgery on our website at https://www.cqc.org.uk/location/1-4257854470.

At this inspection we followed up on breaches of regulations identified at our last comprehensive inspection on 12 September 2018. To follow up on breaches of regulation 12 and 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The concerns related to staff not following the practice procedure for monitoring the vaccine refrigerator and insufficient checking or recording locum staff were up to date with role specific training.

We carried out an announced comprehensive inspection at Oakfield Surgery on 18 December 2019 and (due to illness in the inspection team) 21 January 2020 to check whether the provider was now meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for Working age people (including those recently retired and students) which is rated as requires improvement.

At this inspection we found:

  • Staff were following the practice procedure for monitoring the vaccine refrigerator.
  • The practice was checking and recording locum staff were up to date with role specific training.
  • The outcomes for patients with diabetes were now inline with or in some cases above local and national averages.

We rated the practice as good for providing safe services because:

  • There were appropriate processes in place to keep patients safe.
  • Policies and procedures were monitored, reviewed and updated.

We rated the practice as good for providing effective services because:

  • Patients’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance.
  • There was evidence of quality improvement activity.
  • Staff were receiving regular appraisals.

We rated the practice as good for providing caring services because:

  • The practice respected patients’ privacy and dignity.
  • Patients we spoke with during our inspection and those who completed comments cards, spoke favourably about the practice: that the staff treated them with respect, that they felt listened to.
  • Patient feedback from the GP patient survey results were in line with local and national averages.

We rated the practice as good for responsive services because:

  • Complaints were managed in a timely fashion and detailed responses were provided.
  • Feedback from the patient survey indicated that respondents’ ease of access care and treatment was in line with local area and national averages.

We rated the practice as good for providing well-led services because:

  • The practice had improved since our inspection 12 September 2018 and had addressed the concerns we found at our previous inspection.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

The areas where the provider should make improvements are:

  • Review safeguarding training staff undertake to assure it is the appropriate level.
  • Continue to monitor and review children attending childhood immunisation and patients’ uptake for screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

12/09/2018

During a routine inspection

This practice is rated as Requires improvement overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Oakfield Surgery on 12 September 2018. We carried out this inspection as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice regularly used locum GPs and was not checking they had undertaken role specific training.
  • Staff were not following the vaccine refrigerator procedure when they recorded and identified the refrigerator temperature was out of range.

The areas where the provider must make improvements are:

  • Ensure care and treatment is provided in a safe way to patients.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

  • Continue to review ways to improve patient uptake for childhood immunisations and cervical screening.


Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice