25 February 2019
During a routine inspection
Sandbanks Resource Centre is a care home and is run by the London Borough of Hounslow. It provides 24 hour care for up to 62 people who are no longer able to live independently at home. The home is situated within a residential area of the London Borough of Hounslow. At the time of our visit there were 56 people using the service.
People’s experience of using this service:
• The provider had a procedure in place for the management of medicines and care workers had completed training to support them in administering medicines in an appropriate manner.
• People told us they felt safe living in Sandbanks Resource Centre. The provider had a procedure in place to investigate and respond to any concerns raised regarding the care provided.
• There were adequate numbers of care workers deployed around the home to ensure people’s support needs were met.
• We saw risk assessments and risk management plans had been completed where a possible risk to a person’s health and wellbeing had been identified
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• The provider had a robust recruitment process in place. Care workers completed training identified as mandatory by the provider with regular supervision and an annual appraisal.
• People were supported to access a range of healthcare professionals to support them with their care needs.
• People told us they were happy with the care they received and care workers respected their privacy, dignity and independence.
• Care plans identified people wishes as to how they wished their care to be provided. A range of activities were organised for people and they told us they enjoyed them.
• The provider responded to complaints in an appropriate manner.
• The provider had a range of processes in place to monitor the quality of the care provided.
• People and the care workers we spoke with felt the service was well-led.
Rating at last inspection: At the last inspection the service was rated Good (report published 06 September 2016).
Why we inspected: This was a planned inspection to check/confirm that this service remained Good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. We may inspect sooner if we receive any concerning information.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk