Clover Court provides care and support to people living in 20 'supported living' flats, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting 19 people at the time of the inspection.
People’s experience of using this service and what we found
There were systems in place to keep people safe. Risks were identified and managed to reduce the risk to people’s wellbeing.
The service was affected by staffing issues being experienced across the care sector. Shortfalls were covered by agency staff and staff working additional hours however staff morale was low. We have made a recommendation about staffing and team building.
There were systems in place to support people with their medicines and people told us that staff followed the recommended guidance in relation to infection control practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People were actively involved in their care and received personalised support which met their needs and preferences.
The service had a quality assurance system to monitor the quality and safety of the service. Where it was identified that improvements could be made a plan was put into place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was outstanding (published 9 April 2019). For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from outstanding to good. This is based on the findings at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.