28 July 2021
During a routine inspection
Cambron House is a care home providing personal care and nursing. It can accommodate up to 38 people. There were 20 people using the service at the time of the inspection.
People’s experience of using this service:
Relatives we spoke with told us staff ensured people were safe. From our observations we saw staff responded to people’s needs promoting safety. Staff understood safeguarding and whistleblowing procedures. We found adequate staff were employed to meet people’s needs. There was a safe recruitment process, which ensured only staff suitable to work with vulnerable adults were employed. The registered manager promoted a focus on openness and transparency. Accidents and incidents were effectively monitored, which ensured staff learned when things went wrong. People were protected by the prevention and control of infection. Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. We identified some minor documentation issues which were addressed immediately by the registered manager, systems were improved and implemented at the time of our inspection.
Staff we spoke with were very knowledgeable about people needs. We observed that care provided was person-centred and individualised. Staff had received effective training to ensure their knowledge was up to date. Staff were supervised and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health care professionals, staff worked closely with professionals to ensure people's needs were met. Professionals we spoke with told us the care provided was very good and they had seen very positive improvements over the last few months.
We observed staff were kind and caring. People were treated with dignity and respect. Relatives we spoke with told us the staff were lovely. People received care that was responsive to their needs. Staff understood people’s needs, including social, cultural, values and beliefs.
People were supported at the end of their life. The staff ensured people and their families wishes were explored and plans developed so these were met. The staff culture had changed, they were well led and supported. The registered manager led by example promoting openness and instilling a passion in staff to ensure the highest possible quality of care was provided to improve people’s well-being and quality of life.
There was a robust quality monitoring system in place to ensure continued improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was inadequate (published 18 January 2021suplementary published 6 February 2021) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 18 January 202. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected:
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow Up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.