Bush Rest Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 3 December 2024 to 18 December 2024. This assessment was prompted by CQC receiving information of concern. The provider had not acted following the last assessment to make improvements to the governance systems and safety of people living in the home. We found 2 breaches of the legal regulations. People did not always receive safe care, risks were not always considered, when incidents occurred learning was not consistently shared, and medicines were not always managed safely. Processes in place to manage governance and check the quality of the care people received were not consistently effective and there was limited evidence of staff engaging in developing the home. However, staff engaged well with partners and safeguarded people from abuse, including speaking up if they were concerned about the service. We have asked the provider for an action plan in response to the concerns found in this assessment. In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards. People had mixed views about how incidents were managed and how involved they were in the provision of their care. There were mixed views about how risks to people were managed and the safety of the environment. There were mixed views between people using the service and relatives about staffing levels at the service. People and their relatives did not feel as though they were partners in people's care. However, people felt safe living at the service and felt the home was clean and well maintained. People felt they had good support with their medicines.