15 March 2023
During an inspection looking at part of the service
Woodlands Care Home is a residential care home providing accommodation and personal care up to 56 people. The service provides support to people living with dementia and mental health. At the time of our inspection there were 42 people using the service.
People’s experience of using this service and what we found
The provider had not made sufficient improvement since the last inspection. Governance systems had not always identified the areas we found at this inspection. We identified continued concerns with care plans, risk management, and staff skills and competency.
People did not always receive their medicines in line with the prescribers’ instructions. Risks to people were not always managed and learning from accident and incidents had not identified themes or training needs off staff.
The environment was clean and tidy, but some furniture still required replacing to ensure it could be effectively cleaned.
People’s rooms were personalised, and people had a choice of communal and outdoor spaces to spend their time.
People were supported to access health care appointments. The mealtime experience was pleasant, and people told us they were happy with the food and choice available to them. The kitchen team were passionate about providing good quality food.
People were happy with the care and support they received. We received consistent positive feedback about the kind and caring nature of staff.
Staff felt supported by the management team and there was good staff morale at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 08 July 2019)
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found the provider remained in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We carried out an unannounced comprehensive inspection of this service on 18 July 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Requires Improvement. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodlands Care Home on our website at www.cqc.org.uk.
Enforcement and Recommendations
We have identified breaches in relation to risk management, medicines, and governance plain at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.