Archived: Belgravia Nursing and Care

All of the people we spoke with were very happy with the service. One person told us 'They choose the staff to fit my needs, for me this is perfect.' Another person told us 'Staff are very pleasant, very kind, and do their best. They are brilliant.'

People told us that staff asked their permission before they did things for them. One person said 'We discussed consent when we had the assessment; they did a very good review.' Another said 'Yes they ask my permission and I also signed consent forms when I started with the service.'

People who used the service had been involved in the planning of care. We saw that risks had been assessed and action taken to protect the welfare and safety of people. One person told us 'The staff are dedicated. They think about ideas to help my relative and are proactive when things change.'

Staff understood their roles with regards to cleanliness and infection control. People who used the service told us that staff wore gloves and washed their hands before they provided care.

We saw that records of qualifications, criminal record checks and professional registrations were up to date.

The manager regularly reviewed the performance of the service to ensure it was of a good quality.

People who used the service told us that they felt respected by staff. One relative said 'When we first started they sent someone around and we talked about our needs, they made sure that my (family member) was involved in the discussion.' Another person told us 'We were able to talk to staff about (the person's) needs, and they explained everything to us about the care they could provide.' A third person told us 'They found out what was important to us by talking to us.'

People received care and welfare that met their needs. Everyone we spoke with was happy with the care being provided to them.

People using the service told us they felt safe with staff. Staff we spoke with were able to identify signs of abuse and knew the actions to take.

The staff we spoke with told us they felt supported to do their job. One staff member told us 'I enjoy it here.' Another staff member said 'I feel very supported by the office.'

People using the service told us that if they were unhappy about anything they would tell the office. They were confident that something would be done to sort the issue. One person said 'If I have a problem I phone the office, and they always sort it quickly.'