8 August 2022
During an inspection looking at part of the service
Chelmunds Court is a purpose-built residential care home providing personal and nursing care to up to 73 people. The service provides support to older people, some of whom, may have dementia. Bedrooms are located across two floors. People with nursing needs are based on the first floor with most people with dementia on the ground floor. At the time of our inspection there were 55 people using the service.
People’s experience of using this service and what we found
Since our last inspection there had been changes in the management of the home with many improvements noted. There were some issues found with records not being clearly recorded, but this had not resulted in any negative impact on people. Staff spoke positively about the impact of the new manager and how they were able to effectively carry out their role and responsibilities. People and relatives were positive about the service and had regular opportunities to provide feedback about their care. Any areas identified as needing improvement were shared with staff, so lessons were learnt.
People spoke positively about the home and people’s relatives felt people were safe living there. Staff understood their safeguarding responsibilities and people were observed to be relaxed around staff. Individual risks to people had been assessed and risk management plans were regularly reviewed to help ensure staff supported people safely. Medicines were stored, managed and administered in line with good practice guidelines. Infection prevention control was effectively managed. Arrangements were in place to ensure visitors to the home were made aware of infection control requirements to keep themselves and others safe.
Staff completed regular training to ensure they could meet people’s needs safely and effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans guided staff about people's needs and how to meet them. Staff supported people to be involved in decisions about their care and were responsive to people’s needs.
People were supported to maintain relationships with people that were important to them. Staff were observed to be kind and caring in their approach and ensured people’s privacy, dignity and independence was maintained as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 25 December 2020) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of the regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
The overall rating for the service has changed from Requires Improvement to Good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.