The Care Quality Commission

Archived: Orford Hill Dental Practice

8 Orford Hill, Norwich, Norfolk, NR1 3QD (01603) 762900

Provided and run by:
Mr Colin Kenneth Mitchell Moolman

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

17 October 2012

During a routine inspection

We spoke with three people in private who were attending appointments at the practice. They told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. Written information was available for people informing them of the prospective treatment and fees within the practice brochure and treatment plan they were given by the dentist.

People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice, although they said they would initially speak to the dentist.

One person said "I am very happy with the treatment I get here, the staff are very helpful and polite and know who I am when I walk through the door." Another person told us "I have been coming here for many years and they look after my teeth really well, I hardly have any treatment, I just normally have a check up."

The practice manager made available all the records we asked to see and we saw within these records the practice was proactive in obtaining people's feedback to include with improving the service for people.