Updated 16 February 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was conducted on 21 January 2019.
Inspection team: This inspection was conducted by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Jenner House is a domiciliary care service. It provides personal care to people living in their own houses and flats in the community. Not everyone supported by Jenner House receives a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. People using the service lived in 40 self-contained flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced.
What we did: Our plan took into account information the provider sent us. We also considered information about incidents the provider must notify us about, such as abuse; and we looked at issues raised in complaints and how the service responded to them. We obtained information from the local authority commissioners and safeguarding team and other professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection, we spoke with seven people using the service to ask about their experience of the care provided.
We spoke with the registered manager, deputy manager, senior carer and two care staff members. We looked at three people's care records and a selection of medicines administration records (MARs). We looked at other records including quality monitoring records, recruitment and training records for three staff members and records of checks carried out on the premises and equipment.
The report includes evidence and information gathered by both inspectors and the Expert by Experience.