Wellbeing Care Support Services

Updated 7 July 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in ten ‘supported living’ flats, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager who was in the process of registering with the Care Quality Commission. Once registered, this means that they and the provider would be legally responsible for how the service is run and for the quality and safety of the care provided. In the interim the provider is legally responsible.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We spoke with Suffolk County Council about any information they might have which could help us plan our inspection. We reviewed the contents of notifications sent to us by the service. Notifications are made to the Care Quality Commission when incidents occur which they are required by law to notify us of.

We used all of this information to plan our inspection.

During the inspection

We spoke with three people using the service. We spoke with four staff including the new manager and care staff.

We reviewed records such as care plans, medication records and a range of records regarding the management of the service.

Updated 7 July 2021

About the service

Wellbeing Care Support Services is a supported living service providing personal care to 10 people living in their own flats.

People’s experience of using this service and what we found

People told us they feel safe at the service and knew how to raise concerns if they were worried about anything. Staff understood the meaning of safeguarding and how they could protect people from the risk of abuse.

There were appropriate care plans and risk assessments in place, reflecting the support people required from staff. People had input in these where possible.

Medicines were managed, monitored and administered safely.

Infection prevention and control procedures were in place to reduce the risk of the spread of COVID-19.

The service had a new manager who was registering with the Care Quality Commission. They had already developed a positive relationship with people using the service and staff. Positive comments were made about the manager.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Based on our review of the Safe and Well-led domains;

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported in the least restrictive way possible and were encouraged to build independence and learn new skills. Care was person centred and individualised care plans were in place reflecting people’s different personalities. The new manager had positive attitudes and values based around supporting people to lead as full and active lives as possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (report published 20 October 2017)

Why we inspected

The inspection was prompted in part due to concerns received about two of the other services owned by the provider. A decision was made for us to inspect all of the providers services to ensure these were safe and well-led.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.