17 April 2013
During a routine inspection
We found people's privacy, dignity and independence were respected. Relatives we spoke with told us they felt their relative's needs were being met and their care was delivered in the way it had been planned. Comments received from relatives were all complimentary and included: "the staff are very respectful and are very friendly with my relative, that's why it works."
Systems were in place to identify the possibility of abuse and relatives of the people using the service told us they felt their relatives were safe with the staff. People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.
We found staff were supported to deliver care and treatment safely and to an appropriate standard. Relatives of people using the service said the staff had the skills they needed when providing care to their relatives. Comments received from relatives about the care staff were all positive and included: "I can't fault them, they are absolutely brilliant", "they do their job and do it very well" and "what is important is creating a good relationship. I think they do that very well."