No. 18

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their lives and valued as individuals by the staff team. The provider encouraged and acted upon feedback from people, relatives, staff and health and social care professionals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to regularly go out including taking part in local community inclusive groups. Relatives comments included; “They are supported to do lots of activities and new things are being introduced”, “[Name] does all sorts of activities, there is plenty to keep them occupied.” And “Staff take [Name] out regularly, they are very happy doing that. Can be difficult. Staff need to pick up on signs and triggers.”

When people were outside of the service staff considered what support they might require to ensure they were able to have a good experience and overcome any potential barriers.

Some information had been developed using simple text and supporting pictures so it was accessible to people and supported their understanding.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.