Archived: Allied Healthcare - Penzance

People told us and we saw evidence of pre-care assessments including risk assessments of peoples' needs to ensure the agency could provide the required level of care. The care plans we reviewed were sufficiently detailed to direct and inform staff about how care was to be provided. We saw evidence of regular reviews of care plans to ensure the care provided took account of any changes that had occurred.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

People told us and we saw evidence of pre-care assessments of peoples' needs to ensure the agency could provide the required level of care. The care plans we looked at were sufficiently detailed to direct and inform staff as to how care was to be provided. We saw evidence of regular reviews of care to ensure the care provided took account of any changes that had occurred.

People experienced effective, safe and appropriate care and support that met their needs and protected their rights.

People were protected from risks associated with the unsafe use and management of medicines. The provider had appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines.

The agency had effective recruitment and selection procedures in place. Staff were supported through appropriate training, supervision and appraisal processes to provide care and treatment to people who used the service.