Archived: We are With You - Croxteth Liverpool

Updated 2 April 2019

Addaction Recovery Centre - Croxteth in Liverpool, is an adult community substance misuse service provided by Addaction. The service operates from a building in Croxteth and is managed by the charitable organisation Addaction. In addition, there is a satellite service in Garston, Liverpool also registered under this location.

Addaction Recovery Centre - Croxteth was registered with the Care Quality Commission on 9 August 2012 and is registered for the regulated activity treatment of disease, disorder or injury. The service had a new manager who had applied to CQC to be a registered manager.

CQC last inspected the service on 7 September 2016.

Updated 2 April 2019

We rated Addaction Recovery Centre – Croxteth Good because:

• Staffing levels and skill mix were planned, implemented and reviewed to keep clients safe at all times. Any staff shortages were responded to quickly and adequately. There were effective handover, risk management and multidisciplinary team meetings held to ensure staff could manage risks to clients.
• Clients’ care and treatment was planned and delivered in line with current evidence-based guidance and outcome measures were in place to check consistency of practice. Clients’ individual needs and preferences were central to the planning and delivery of tailored services. Clients had comprehensive assessments of their care needs which considered physical, mental and emotional health.
• There was an effective and comprehensive process in place to identify, understand, monitor and address current and future risks. There were defined and embedded systems, processes and standard operating procedures in place to keep clients safe and safeguarded from abuse.
• The services were flexible, gave choice and ensured continuity of care. There was a proactive approach to understanding the needs of diverse groups of clients and to deliver care in a way that met their needs and promoted equality.
• There was a clear statement of vision and values, driven by quality and safety. Leaders prioritised safe, high quality, compassionate care and promoted equality and diversity. There was a focus on continuous learning and improvement. Leaders were visible within the service and valued by the team.
• However, the provider should ensure:
• Risk assessments and risk management plans are started at the point of assessment.
• Care records hold all necessary essential information for providing care and treatment, including recovery goals and audit of alcohol consumption.
• Missed appointments are recorded without delay.

Updated 2 April 2019