3 May 2022
During a routine inspection
Coventry Twilight Recruitment Limited is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, people living with physical disabilities, people living with sensory disabilities, people with a learning disability, autistic people, people with mental health support needs, older people and people with dementia. At the time of our inspection the service was supporting one person who was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs were assessed before they started using the service. People and relatives were involved in this initial assessment and this formed their plan of care.
The person supported received care and support consistently from one staff member who knew them very well and how to keep them safe from harm, injury and risks of abuse. The provider had identified some risks, and basic risk management was included in the person’s plan of care. However, more detail and greater depth of information was needed in risk management, which the registered manager assured us they would add.
The person felt safe during their care calls and gave us positive feedback about the service. The person and their relatives described the provider and staff member as kind and caring toward them. The staff member followed healthcare professional guidance in supporting the person.
The provider and staff member had completed training. The provider understood the importance of training staff when they recruited them in the future as their business grew.
Some quality checks took place on records, but these were not always recorded and were limited. Further improvement was needed.
There had been no missed care calls. People had no complaints about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Rating at last inspection
This service was rated Requires Improvement and the report was published January 2020.
Why we inspected
At our last inspection we found a breach in the regulations of safe care and treatment and a breach in the regulations of the provider’s quality monitoring systems. This inspection took place so we could monitor the improvements the provider told us they had made.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.