15 April 2019
During a routine inspection
Chesterton Lodge is a residential care home providing personal care for 56 people some of whom may have a diagnosis of dementia.
People’s experience of using this service:
People were supported by safely recruited staff who had skills and knowledge to provide safe and effective support. People’s risks were managed and independence was encouraged as far as possible promoting independence. Medicines were managed safely. Effective care planning was in place which guided staff to provide support that met people’s needs which also took into account people’s preferences.
People consented to their care and were supported in their best interests. People were supported to eat and drink sufficient amounts which were in line with dietary requirements. Professional advice was sought when needed to ensure people’s overall health and wellbeing was maintained.
Staff were caring and treated people with kindness. Staff promoted choice and were treated with dignity and their right to privacy was upheld.
People were supported to access a range of activities. This included local community involvement, which involved people from the local community going to the service to provide entertainment. People were also supported to access local community activities.
Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. The management team were approachable to people, staff and other professionals, demonstrating a culture of openness and honesty. The provider continually sought ways to improve the service that people received.
The service met the characteristics of ‘Good’ in all areas; more information is available in the full report below.
Rating at last inspection:
Good (report published 04/06/2016)
Why we inspected:
This was a scheduled inspection based on the previous rating.
Follow up:
We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk