We carried out a review of the data available to us about Dale Care - Hartlepool Extra Cares on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dale Care - Hartlepool Extra Cares, you can give feedback on this service.
Dale Care Hartlepool is a domiciliary care service which provides support with personal care, shopping and domestic tasks to people living in four extra care schemes in Hartlepool (Albany Court, Bamburgh Court, Laurel Gardens and Richard Court). At the time of this inspection 80 people were using the service.
People’s experience of using this service:
People told us they received safe care. People received support to take their medicines safely and as prescribed. Risks to people's well-being and environmental safety were recorded and updated when their circumstances changed.
People's rights to make their own decisions were respected. People were supported to access health services if needed. People's dietary needs were assessed and, where required, people were supported with their meals.
People received caring and compassionate support from the staff. Staff referred to people in a respectful way. People were complimentary about staff and the positive relationships they had with them. Staff respected people's privacy and dignity and people were supported to be as independent as possible.
People received support that met their needs. Staff knew how to support people in the way they preferred. People knew how to complain.
The service was managed by a manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The senior team had a number of quality assurance systems in place and there was a focus on further development. The service worked well with other health and social care professionals.
More information is in the detailed findings below.
Rating at last inspection:
This is the first inspection of this service under the management of Dale Care Limited, who registered with the Care Quality Commission (CQC) to manage this service in February 2018. We last inspected this service in November 2016 when it was managed by another provider.
Why we inspected:
This was a planned comprehensive inspection based on when the service first registered with CQC.
Follow up:
We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.