• Mental Health
  • Independent mental health service

Archived: The Views

Overall: Good read more about inspection ratings

22 Wellington Street, Matlock, Derbyshire, DE4 3JP (01629) 831004

Provided and run by:
Cygnet Learning Disabilities Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

15th and 16th October 2015

During a routine inspection

We rated The Views as good because:

  • The hospital was clean and had a homely environment
  • When entering the kitchen we observed it to be clean and tidy. Relevant health and safety notices about food hygiene were displayed on the walls.
  • There was a fully equipped clinic room with accessible resuscitation equipment and emergency drugs that were checked regularly.
  • Staff and patients told us there were always enough staff on duty. Any shortfalls were covered by bank staff or by staff from other Cambian hospitals in the local area.
  • All patients had an updated risk assessment on admission. Risk assessments were updated on a daily basis.
  • Care plans were well written and covered different aspects of care - showing individualised care planning. All care plans were written in the first person and clearly showed patient involvement.
  • Regular quality meetings were held and best practice discussed within these meetings was shared.
  • Staff interviewed knew how to report incidents and knew what incidents they must report.
  • Medical staff undertook physical health examinations for all patients on admission. General physical health information was gained from previous general practice.
  • Kitchen staff were actively involved with the nursing staff to provide a healthy and nutritious diet whilst allowing choice.
  • Staff organised routines around patients’ habits and preferences instead of staff convenience.
  • The hospital had a full range of mental health disciplines involved in the care given to patients.
  • There was evidence of clear leadership at a local and senior level. Managers were visible during the day-to-day provision of care and treatment and were accessible to the staff and patients.

However:

  • Not all staff were up to date with mandatory training.
  • Supervision was not taking place regularly for all staff.

Cambian Mental Health Act(MHA) policies had not been updated to take account of the code of practice(2015).

19 February 2014

During a routine inspection

There were ten people using the service at the time of this inspection. We spoke with four people, four staff and the manager.

One person told us they were moving on soon to live more independently. They told us about the support they had from staff to enable them to do this. We observed a good rapport between people using the service and staff.

We found that people were fully involved in planning their care and treatment. They were asked for their consent to all care and treatment. They were supported to understand the risks and benefits of proposed care and treatment. Where people did not have the capacity to consent, decisions were taken in their best interests.

There were suitable arrangements to ensure that people had their medicines when they needed them. People were supported to manage their own medicines where possible. Medicines were securely stored and safely handled.

People lived in safe, accessible premises with suitable facilities to meet their needs.

There were effective systems in place for dealing with the concerns and complaints of people using the service. We saw that people had regular opportunities to voice any concerns or complaints. We found that people's complaints were listened to and appropriate action taken.

People's personal records were accurate and fit for purpose. Their records were kept securely and remained confidential. Other records we looked at were also accurately maintained and kept securely where required.