The Care Quality Commission
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Knightingles Healthcare Bedfordshire Limited

Overall: Outstanding read more about inspection ratings

Bridge House, 27-29 High Street, Biggleswade, Bedfordshire, SG18 0JE 07717 064436

Provided and run by:
Knightingles Healthcare Limited

All Inspections

During an assessment under our new approach

We carried out our on-site assessment on 15 August 2024; off site assessment activity started on 13 August 2024 and ended on 13 September 2024. Knightingles Healthcare Bedfordshire is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 37 people were receiving support with personal care. We looked 18 quality statements during this assessment. We found there was strong leadership which put people first and placed them at the centre of their care. We found an open ethos with a clear vision and values which were put into practice by staff, who were proud to work for the service and felt valued for their work. A robust system of quality monitoring checks and audits were used to continually review all aspects of the service and timely action was taken in addressing areas identified for further improvement. People benefitted by receiving care from a stable staff team that worked towards the provider's vision and values in providing high-quality person-centred care. People were supported by a kind and empathetic staff team and provided support in a way which was caring and compassionate. The people we spoke with, their relatives and health care professionals without exception praised the staff and the organisation of the service. People considered they were fully involved in their care planning and were treated with respect and dignity.

4 December 2018

During a routine inspection

This was the first inspection since the service was registered in December 2017.

Knightingles Healthcare Bedfordshire Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and younger adults who have a learning disability. The service also supports children who may have a physical or learning disability. The service was supporting 24 people with the regulated activity of personal care.

Not everyone using Knightingles Healthcare Bedfordshire Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance, the registered manager is also the provider.

People, their relatives and staff were positive about the management of the service. There were systems in place to maintain and to further develop the service to ensure everyone consistently received care and support to a high standard. The ethos of the service was putting people at the heart of what they do and staff were aware of this expectation. Staff were happy to work with a management team who listened to them and put people first.

People felt safe using the service. The staff and management of the service knew how to effectively manage risks to reduce the risk of harm. There were enough staff who were recruited safely to meet people’s needs. Peoples’ medicines were managed safely and effective infection control was practised.

People were supported by staff who were trained and received regular supervision. People were supported with eating and drinking when needed. The staff worked in accordance of the principles of the Mental Capacity Act. The staff and management liaised with health and social care professionals to assist people as needed.

People told us staff were kind and caring. People were involved in planning and reviewing their care. Confidentiality, privacy and dignity was promoted. People’s care and support needs were met. People’s support plans were detailed and person centred. Complaints were responded to appropriately and feedback was sought.