13 February 2013
During a routine inspection
We saw that people's needs were assessed and that they were involved in planning their care and support on an on going basis. One person using the service told us, 'I tell the staff when I will need them, they support me when I ask for it'.
People knew the staff team who provided their service and people told us that they thought their relatives were safe and treated with dignity and respect.
The staff we spoke with demonstrated that they had knowledge and understanding of people's needs and knew people's routines and how they liked to be supported.
The provider supported the staff to develop the skills and knowledge they required to meet people's needs. Staff told us they felt supported by the manager and the staff team.
The provider had asked people for their views on the service they receive and had processes in place to take action to address any shortfalls in the quality of the service.