We carried out a review of the data available to us about Helping Hands Peterborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Peterborough, you can give feedback on this service.
Helping Hands Peterborough is a domiciliary care service that was giving personal care to 28 people at the time of the inspection.
People’s experience of using this service:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People told us they liked the care and support they received from staff. Staff encouraged people to complete tasks independently, or with minimal support where possible. This was done in a caring and compassionate way.
Staff were knowledgeable about safeguarding and how to report their concerns internally and externally to local safeguarding authorities. Risks to people’s health and well-being were identified and monitored. Guidance was in place for staff on how to support people with these risks. This included how to evacuate a person’s house or flat in the case of an emergency.
Staff promoted and respected people`s dignity and privacy. Staff had guidance on how to support people effectively in care plans that were individual to each person. Staff supported people with their prescribed creams in a safe manner. People told us they made decisions about what medicines they took. However, there was no guidance for staff to know signs of any potential medicine side effects.
The registered manager kept people`s personal information confidentially stored within the office. People, their relatives and advocates were involved in discussions about their care.
There were enough staff to meet people`s needs. People told us they had no concerns about staff timekeeping when attending their care visits. As much as possible the same group of staff supported people to provide consistency. This was people’s preference as they told us staff got to know them, how they liked to be cared for and their likes and dislikes. People were kept safe from risks of infection due to methods used by the staff supporting them, in line with their training.
Checks were in place before a new member of staff was deemed suitable to work with the people they supported. Staff induction into their role was based on a nationally recognised training programme called the Care Certificate. Staff had supervisions and spot checks to discuss their progress and training in subjects considered mandatory by the provider to develop their skills and knowledge. Staff learnt lessons from incidents and near misses that happened both within the organisation and within the local service.
People, their relatives, and advocates gave feedback on the quality of the service provided. People`s concerns were listened to, investigated and resolved where possible. The provider`s governance systems and processes had improved and identified areas of the service where improvements were needed. The registered manager completed internal audits to ensure the service provided to people was effective and safe.
More information is in the detailed findings below.
Rating at last inspection:
This is the first inspection of the service since they registered with the CQC on December 2017.
Why we inspected:
The service was inspected as it had not had an inspection since registering with the CQC.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.