12 July 2022
During an inspection looking at part of the service
AM Care services is a domiciliary care agency that is registered to provide personal care to people including those with mental health and or substance misuse issues. The service also managed three supported living services. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection the service was providing personal care to 21 people, eleven of whom were living at the supported living services.
People’s experience of using this service and what we found
There were systems in place to safeguard people from abuse. Risks to people were recorded and mitigated. Medicines were managed safely. Staff recruitment was robust and there were enough staff to support people’s needs. Staff were trained on infection prevention control and there were systems in place around this to keep people safe. Incidents and accidents were recorded so the provider could learn from these events when they occurred.
The service was well led and promoted person-centred care. The registered manager and staff were clear about their roles and the provider understood and fulfilled their regulatory requirements. People and staff could engage and be involved with the running of the service through meetings and surveys. The provider had systems in place which assured quality and provided a means to continuously learn and improve care. The service worked in partnership with other agencies to the benefit of people at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 06 March 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.