Springvilla Care Limited

Updated 16 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected Springvilla Care Limited on 13 December 2018. The inspection team consisted of a single inspector. We gave the service 48 hours’ notice of our inspection as this is a small domiciliary care service and the registered manager may be out undertaking assessments or home visits. We wanted to be sure that they were there when we visited.

We reviewed records held by the service that included the care records for four people using the service and three staff records, along with records relating to management of the service. We spoke with the registered manager, the provider’s nominated individual, the field care co-ordinator and office co-ordinator. Following our inspection, we spoke with two people who received care and support from the service, one family member, and two care staff.

Before our inspection we reviewed the information that we held about the service. This included notifications and other information that that we had received from the service and the Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well, and the improvements that they plan to make.

Updated 16 March 2019

Our inspection of Springvilla Care Limited took place on 13 December 2018. This is a new service that was registered with The Care Quality Commission on 20 December 2017. This was their first comprehensive inspection.

Springvilla Care Limited is a domiciliary care agency that provides a range of support to adults living in their own homes. The service is based in the London Borough of Brent. At the time of our inspection the service provided care and support to seven people.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service spoke positively about the care that was provided to them. Staff members also spoke positively about the people they supported.

People were protected from the risk of harm or abuse. The provider had taken reasonable steps to identify potential areas of concern and reduce risk to people. People had personalised risk assessments which included guidance on how to minimise and manage any potential risk. Staff members had received safeguarding adults training and demonstrated that they understood their responsibilities in reporting any suspicions or concerns.

Arrangements were in place to ensure that people who required support to take prescribed medicines were safe. Staff members had received training in safe administration of medicines.

Staff recruitment processes were in place to ensure that workers employed by the service were suitable for the work they were undertaking. The provider had checked staff references and criminal records prior to their appointment.

The service’s staffing rotas met the current support needs of people. There was a system for ensuring that care calls were managed and monitored. Staff and people who used the service had access to management support outside of office hours.

Staff members received the support they required to carry out their roles effectively. Staff training met national standards for staff working in social care organisations. Staff members received regular supervision sessions with a manager.

The service was meeting the requirements of the Mental Capacity Act (MCA). Information about people’s capacity to make decisions was included in their care plans. Staff members had received training on the MCA. People were asked for their consent to any care or support that was provided.

People who used the service and staff members spoke positively about its management. They knew what to do if they had a concern or complaint about their care.

A range of processes were in place to monitor the quality of the service, such as audits and spot checks of care practice. Quality assurance and good practice issues were discussed with staff at regular team meetings.