Oakdene Care Home

Updated 22 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Oakdene Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, Healthwatch and professionals who work with the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and four relatives about their experience of the care provided. We spoke with seven members of staff including the management team, registered manager, care staff, chef, kitchen assistant and laundry attendant. We also spoke with a health and social care professional who visited the service.

We reviewed a range of records. This included four people’s care records and three medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 22 October 2019

About the service

Oakdene Care Home is a residential care home providing personal and nursing care to 31 people at the time of the inspection. Oakdene Care Home offers accommodation for up to 32 people in a detached property in Oldham.

People’s experience of using this service and what we found

People told and indicated to us that they felt safe and were happy living at the service. Potential risks to people health, welfare and safety had been assessed and there was guidance for staff to mitigate the risks. People were supported by staff who had been recruited safely.

Staff received appropriate training for their role. People told us there was enough staff to support them and to do the activities they wanted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and compassionate. Staff were happy in their jobs which helped to provide a warm and relaxed environment for people to live in. People had built good relationships with staff and during the inspection we heard laughter and observed meaningful interactions.

People received care and support in a way that met their personal needs and enabled them to follow their own routines, interests and beliefs. People who lived at the home were treated as individuals and chose how they spent their time.

The registered manager completed checks and audits on the quality of the service. People, relatives and staff were asked for their opinions of the service. When staff and people made suggestions, these were acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 21 September 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.