We carried out a review of the data available to us about Comfort Care Recruitment and Training Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Care Recruitment and Training Limited, you can give feedback on this service.
Comfort Care Recruitment and Training Ltd provides personal care support to people in their own home. At the time of our inspection one person was receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The person received care and support which met their needs. They were involved in decisions about their care and the development of their care and support plan. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were knowledgeable about the level of support the person required and how to provide support to ensure the person’s safety. Staff respected the person’s privacy and dignity, and enabled them to be as independent as possible.
The person was supported by staff that had the knowledge and skills to undertake their duties. There were safe recruitment practices in place and staff completed a programme of regular training. Staff felt well supported by the registered manager.
The registered manager was aware of their requirements in line with their CQC registration. They had processes in place to monitor and improve the quality of service delivery, and regularly liaised with the person and staff to obtain their views and experiences of service delivery. The registered manager attended the local authority’s provider forum to enable them to stay up to date with best practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and
This service was registered with us on 26 February 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.