Park Avenue Care Home

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 2 February 2022 and was announced. We gave the service 48 hours’ notice of the inspection.

Updated 24 February 2022

About the service

Park Avenue Care Home is a residential care home providing personal and nursing care to people aged 65 and over. At the time of the inspection the service was supporting 32 people, they can support up to 43 older people.

People’s experience of using this service and what we found

People and their relatives said they felt safe and that there were enough staff sufficiently skilled to meet their needs. There were appropriate safeguarding systems in place.

People received their medicines as prescribed and people had good access to health and social care professionals. We found isolated incidents of recording errors in topical medicines administration records.

We have made a recommendation around this area of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported them in this practice.

People were supported to eat and drink enough to maintain their health. There were a range of activities available which met people’s interests.

People were supported by staff who were kind and caring and demonstrated they knew people and their needs well. Staff respected people’s independence and privacy.

Care plans contained person-centred details for staff to help them meet people’s needs in a way the person wanted.

Systems and processes for monitoring the quality of the service and making improvements were adequate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was requires improvement (published 13 February 2019) and there were two breaches of regulation. Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.