9 December 2013
During a routine inspection
We spoke with the one person who had an appointment during our inspection and looked at the provider's 2013 feedback survey. People felt they had been provided with the information they needed and that they received high quality treatment. One person described the orthodontists as "professional and caring". They knew how to make a complaint if they needed to and there was a formal complaints procedure in place. Peoples' comments and complaints were responded to appropriately.
People were cared for by staff who received appropriate professional development. Staff told us they felt well supported and we saw evidence of annual appraisals taking place. People were cared for in a clean and hygienic environment. The provider's policies and procedures for infection control followed national guidelines and we saw that regular checks and audits were carried out to ensure equipment was working correctly. Reusable instruments were cleaned and stored appropriately.