Initial Care Services South East Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider did not always consider all protected characteristics when planning and reviewing people’s support, how these would affect their experiences of the care, and what support was needed to ensure equity in experiences and outcomes in their individual circumstances.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

While the people and relatives we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. The provider did not always effectively work with people and other partners involved in their care to ensure their care was well-coordinated and people were in control of their support.

The registered manager and staff told us they ensured people’s care was tailored to their individual needs and preferences and that they protected and respected people’s equality and diversity. Although this was the case for some aspects of people’s care, for example around their culture or religion, there were gaps in how the provider assessed and reviewed people’s needs around their learning disability and mental capacity to make specific decisions. This put people at risk of not receiving care that ensured equity in experiences and outcomes.

The provider did not always consider how to effectively support people with a learning disability when planning and reviewing their care, how these would affect their experiences, and what support was needed to ensure equity in outcomes. This was reflected in people’s care plans which lacked specific information on how to support people around their learning disability.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.