2 August 2022
During an inspection looking at part of the service
Edendale Lodge is a residential care home that accommodates up to 35 older people who may be living with dementia. At the time of inspection, there were 25 people living at the service.
People’s experience of using this service and what we found
The culture of the home was not inclusive or empowering. We saw large periods of the day where people received little or no engagement from staff.
We observed that the majority of people were not socially stimulated. There were limited activities provided for most people in the service. After the inspection, the registered manager further confirmed that people regularly left the service for planned outings such outing to Battles Big Weekend, where they hosted a stall.
People told us, “I love it here; they look after me” and “Yes, they always look after us.” However, our observation showed there were not enough staff to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. The provider followed safe recruitment practices.
Medicines were stored and managed safely by staff. There were policies and procedures in place for the safe administration of medicines, which staff followed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was requires improvement (published 24 February 2021) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found some improvements had been made in some areas. However, we found a new breach and the service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe, responsive and well-led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Edendale Lodge on our website at www.cqc.org.uk.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.