Updated 2 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Clearhaven is providing personal care and support to younger adults with mental health needs, living in supported accommodation. At the time of our inspection they were supporting five people.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service one day’s notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be someone in.
Inspection site visit activity started on 17 January 2019 and ended on 1 February 2019. It included visiting the office location, visiting the supported living setting, and contacting six health and social care professionals (referred to as professionals in this report) to gain their views of the service.
What we did:
Prior to the inspection we reviewed any notifications we had received from the service. A notification is information about important events which the service is required to tell us about by law.
We asked the service to complete a Provider Information Return. This information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed any information about the service that we had received from external agencies.
During the inspection we spent two days at the location’s office. We looked at records relating to three people’s care, incident reports, policies and procedures, recruitment procedures, training records and complaints. We also looked at audits and systems in place to check on the quality of service provided. We spoke with the registered manager and five staff; services manager, senior support worker and support workers.
The manager arranged for us to visit the supported living service. This enabled us to meet everyone using the service, hear their views, and observe staff interaction.