About the service The Hawthornes is a residential care home providing accommodation and personal care for up to 40 older people, including people who are living with dementia. At the time of our inspection there were 35 people living at the service.
The Hawthornes has two floors; the ground floor accommodation and the first floor accessed by passenger lift. All bedrooms have en-suite facilities and there are communal areas such as lounges, dining rooms and bathrooms on both floors. The first floor provides care to people living with dementia.
People’s experience of using this service and what we found
We found one breach of the regulations in relation to staff training. Staff had not been given the opportunity to receive appropriate training.
People and their relatives told us there were not enough staff and people had to wait to be supported. Activities were available for people to participate both in the home and community however these were not very well advertised.
People told us they felt safe. They were supported to take their medicines in a safe way and were safely managed.
People were supported by staff who were kind and caring. Staff promoted independence and ensured people spent time with and enjoyed time with people who were important to them. People felt comfortable with staff and formed positive relationships. Staff were aware of people's privacy and made sure this was respected. People were listened to and had their choices responded to. People enjoyed the meals and their dietary needs had been catered for.
A complaints procedure was in place. People and relatives told us they would have no hesitation in raising concerns.
Records showed people had regular access to healthcare professionals to make sure their health care needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 3 May 2016). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Enforcement:
Please see the ‘action we have told the provider to take’ section towards the end of the report.
Follow up:
We will continue to monitor the service to ensure that people receive safe, high quality care.
Further inspections will be planned for future dates. We will follow up on the breach of regulations and recommendations we have made at our next inspection.