29 January 2014
During a routine inspection
The service had clear systems of checking the quality of care; this was reported to managers who supported staff in maintaining good quality of care and making improvements that were identified. There were robust systems to deal with complaints to people's satisfaction and to learn from complaints or other issues raised by monitoring reports.
We saw that staff had training in all key issues such as safeguarding and dealing with emergencies. There were good communication systems such as regular staff meetings and newsletters to ensure staff were informed of changes to policies and procedures or service improvements.